Return items in saleable condition within 90 days to receive a full refund of the item. The customer pays all shipping expenses. Items can be returned to Watsons StreetWorks, 4 Bud Way, Suite 3, Nashua, NH 03063. Please include your name and a copy of the sales receipt with the package. We recommend you note the tracking information the carrier provides. The same payment method you used to purchase the item(s) will be used to process your refund. Refunds will be issued with 3-5 business days of receiving your return. Custom panels or special orders are not returnable. If it has been more than 90 days or you have other questions please contact us at 603-943-7923 Mon- Fri. between 9am and 5pm Eastern time.